I Can’t Launch MediaPlanner/RBP/TNT, Why Won’t It Open?
This can be caused by a variety of reasons but the most common explanation for this, usually falls under the requirement of a Citrix server needing to be installed or updated. If this is the case for you, you may have experienced the launching of a new browser or doc page when trying to access the software.
In order to gain access in this case, please visit https://www.citrix.com/products/receiver/ here you will be able to safely download the required server needed, to access your desired software.
I Don’t Know How To Re-Build This Group/How Do I Find Out What These Codes Are?
In order to decode an audience group, with no explanation for what is included within it; all you need is the survey it was created in and a couple of searching tricks.
At the bottom of your survey/codebook you will see a tab for ‘Advanced Search Options’, you should then see under the heading, ‘Search For’ Title will be highlighted – please change this to ‘Code’. You may then enter a few codes or all codes at one time, within the search box, leaving a semi-colon (;) between each code – this is called a multi word search.
How Can I Create A Select Amount of Agreed With Statements Group?
This type of code build is called count coding and is extremely easy to create. Go to your Coding Grid and select the statements you wish to analyse as one group, entering them into separate rows each time; once selected highlight all desired statements and select the ‘COUNT’ button, this can be found with the long list of blue buttons positioned between the grid and the survey.
Once COUNT has been selected you will prompt to a value box, it is in here that you can specify how many statements you want your group to agree or disagree with. When selecting ‘OK’, this new count code group will be seen on your last row within the grid.
When Do I Need To Factor A Part Period Code?
A Part Period code is a question that has not been on a survey, for the full length of time that the survey was carried out over. In this case the code will need to be multiplied to reflect the full length of the survey, in order to use it against other full time codes on the survey. When a factor (multiplication) is needed, the question on the survey will have a flagging within it’s title in brackets – this flag may look like (01/17), (10/16), (04/16) etc. this stands for (the month/the year).
Please follow the link for how to factor a part period code.
How do I Factor Part Period Questions in Surveytime
How Can I Create A Trend Analysis?
This is a very easy set up and only requires all surveys wanted for the trend, to be selected within the Survey Selection screen. However not all surveys are trendable, all surveys marketed with a red ‘T’ are compatible for a trend analysis.
You must also be aware that not all questions you wish to analyse will fall across every survey period selected, in this case the data results will appear blank. Please follow the link below to access the help guide, on how to build a trend analysis.
How Do I Create a Trend Analysis using Surveytime v1.1
How Do You Read A MEAN/Total Result?
When reading these results MEAN will always be read by 1 decimal place. If you are viewing the average time spent, you can multiply your MEAN result by 60 and this will give you the full amount of minutes.
The Total figure will always be read as any other Audience result, meaning that the ‘000’ always needed to be added onto your result figure. For example you may find that in the case of money you will see a figure in the millions region, as a Total amount you will still need to add the extra 000’s and will therefore be looking at billions as a result.
I Want To Create An Average Group From Different Sections In The Survey, How Can I Do This?
This is a quick and easy code to create; simply go to the coding grid, highlight all Total/Volume questions from your survey/codebook and select then select the MEANS button – this can be found amongst the list of blue buttons that sit between the grid and the survey.
Should any of these solutions not work for your case please contact our helpdesk, via phone or email.
